Asian Labour Review

​ Foodpanda riders strike over fee cuts in Hong Kong

Resolved Incident

Foodpanda riders strike over fee cuts in Hong Kong

Hong Kong (city) Hong Kong Platform / Gig Strike

View on map Part of: Foodpanda Hong Kong riders strike, November 2021

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Foodpanda delivery riders in Hong Kong struck from 13 November 2021, refusing to accept orders and gathering outside the company's offices, over cuts to the minimum base fee per delivery, long waiting times at restaurants that were unpaid, an inability to reject orders and the way delivery distance was calculated. On 16 November 2021 police warned the protesting workers to disperse or face possible force, a scene HKFP described as rare since 2019. After two rounds of negotiations, the second held after the Hong Kong office consulted the Berlin-based parent company, riders ended the strike on 19 November 2021 with an agreement on improved wages and working conditions. The action is widely described as the first major strike by gig platform workers in Hong Kong.

Workers involved
300 (estimated)
Outcome
Partial – HKFP reports an agreement improving wages and working conditions after 14 hours of talks, so the action won concessions rather than everything demanded; riders' self-employed status and lack of injury and retirement protection were unchanged. Counts differ: HKFP says scores, SCMP and Lausan say hundreds, China Labour Bulletin (search result only, not fetched) reported over 300. SCMP describes a two-day action; HKFP records the strike ending with the 19 November agreement.
Issues
Contract Status, Living Wage, Social Security, Working Hours

Sources